Privacy Policy

Your privacy is very important to us. Please contact us at Medelinked Ltd, Newtown House, Newtown Road, Henley On Thames, RG9 1HG, England or on +44 (0)20 8720 7340 or by email at ask.medelinked.com if you have any questions or comments regarding our privacy policy or in respect of the way in which any information you send us may be used. The following sets out our information gathering practices for accessing and browsing the Medelinked website, the use of the Medelinked Card and the Medelinked Online Health Application and explains how the information is collected, used and protected.

Information Collected

Medelinked will protect the privacy of all of our registered users as described in this Privacy Policy. We collect personally identifiable information about you when you register a Medelinked Card and when you register in respect of the Medelinked Online Health Application. Registration in the case of both the Medelinked Card and the Medelinked Online Health Application may include your name, address, email address, date of birth and payment details such as credit card information. We also collect information automatically about your visit to our website in which case we may use your IP address to help diagnose problems with our server and to administer the Medelinked Website.

We use session cookies to keep track of your password and in the case of the Medelinked Online Health Application to personalize your future visits. We use contact information for internal purposes, and to provide the services, as well as to provide updates and enhancements and information about new product features and services where you have opted in to receive these. You will be given the opportunity to opt into these services at the point of registration. Your health information and personal records are password-protected to prevent access by other users.

Use and Disclosure of Personal Information

We use the data that we collect from you for purposes, which may include:

  • providing our users with a personalised service
  • processing registrations and enquiries
  • providing you with information about enhancements and alterations to our products and services, (provided that you ask to receive such information)

We may also disclose your information to successors in title to our business or in accordance with a properly executed court order or otherwise required to do so by law.

We also use information in aggregate form (so that no individual user is identified) for example in the following ways:

  • to build up marketing profiles
  • to aid strategic development
  • to provide data to medical charities, (for example as to the number of individuals in a geographic region that might be suffering from diabetes)
  • audit usage of the site

All personal, identifiable information is retained by Medelinked indefinitely unless you request that the information be deleted.

Apple HealthKit

The Medelinked application, web and mobile, integrates with Apple HealthKit to enable you to synchronise your health and wellness information from your HealthKit account into your Medelinked account.

Your data that is gained through the use of the HealthKit framework is used solely by Medelinked which provides you with the health and fitness services. Information can only be shared with a third party with your express permission. We explicitly do not use your information for advertising purposes and your information is not supplied to third parties such as advertising platforms, data brokers or information resellers.

With your express consent there is the option for you to share your data with third party organisation engaged in medical research.

Links

The Medelinked website may contain links to other websites. Medelinked is not responsible for the privacy practices or the content of such web sites. Please read the privacy statements of the linked web sites that you visit.

Security

When you provide Medelinked with personal information, that information may be sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside of the country where you entered the information.

Whenever Medelinked handles personal information, regardless of where this occurs, Medelinked takes every precaution to ensure that your information is treated securely, for instance by encrypting the information and by storing the information in a secure environment. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your personal information, Medelinked cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Product Information

Registered users may, from time to time, get information from Medelinked about present or future Medelinked products and services as well as details of changes to and enhancements of our products and services. You can opt-out of receiving such information by emailing us at [email protected]

Correct/Update/Remove Data

Subscribers to the Medelinked Online Health Application may remove all of the information stored about them by means of the website. Medelinked Card users that wish to have information held by Medelinked about them deleted, may do so by contacting Medelinked and quoting the unique Medelinked ID number allocated to them on card registration. If you wish to remove your information, the process takes three business days and you will be notified via e-mail upon completion of the removal process.

Notification of Changes

If we decide to change this Privacy Policy, we will post those changes on our website so our users may always know what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use the information in accordance with the Privacy Policy under which the information was collected.